CONTRACT TERMS & CONDITIONS
BY MAKING A BOOKING WITH PAINTLESS DENT REPAIR NI LIMITED VIA ANY OFF OUR CHANNELS, YOU AGREE TO OUR STANDARD CAR REPAIR CONTRACT TERMS AND CONDITIONS, AS SET OUT BELOW
1.1 The name ‘Paintless Dent Repair NI’, and the logo, must not be copied, modified, or republished in any way without written permission from Paintless Dent Repair NI.
1.2 All content and photography contained within this website, unless otherwise credited, are the property of Paintless Dent Repair NI, and may not be used, copied, modified, or republished without the written permission from Paintless Dent Repair NI.
1.3 Any links to Third Party websites are provided for information only. We do not review, endorse guarantee information contained within them.
1.4 If you would like to link to this website, you may do so providing you do not represent any false information, or misrepresent your relationship with Paintless Dent Repair NI.
WARRANTY / GUARANTEE
2.1 Repairs involving repainting of panels come with a 6-month warranty.
2.2 Ceramic coatings come with a 5-year guarantee unless otherwise stated.
3.1 Paintless Dent Repair NI will take every care and reasonable precaution to safeguard your vehicle from damage or theft.
3.2 Vehicles left with Paintless Dent Repair NI will not be driven, other than to be moved around the studio, or to and from the paint shop if there is a paint repair being carried out.. Whilst in our care, the vehicle will be fully comprehensively insured against theft or damage.
3.3 If you ask Paintless Dent Repair NI to collect and/or deliver your vehicle from home or work, you will be asked to fill in and sign an authorisation form. Someone must be present at collection and delivery to acknowledge the relevant time/mileage.
3.4 Where a customer vehicle is to be driven on the public road, it is your responsibility to ensure the vehicle is safe and legal to do so. This includes tax and MOT where appropriate, tyre condition, etc. If at the time of collection, a vehicle is in our opinion un-roadworthy, we reserve the right to refuse to drive it, and no refund of deposit will be due if the booking cannot go ahead as a result.
3.5 When collecting and delivering, we will take the most practical, direct route, allowing for prevailing traffic/weather conditions. Please ensure your vehicle has sufficient fuel to complete the round trip. If we need to purchase fuel, this will be added to your final invoice.
3.6 Your car will be fully comprehensively insured by us whilst on the road, and every reasonable precaution will be taken to ensure its safety.
3.7 Paintless Dent Repair NI will not be held liable for the cost of unforeseeable damage to windscreens or glass as a result of stone damage whilst driving, or tyre punctures/deflation. In any of these events, we will inform you as soon as is possible, to discuss remedial action. Where appropriate, we may choose to have the vehicle recovered back to you, or to our studio.
3.8 Paintless Dent Repair NI will not be held responsible for faults that develop in the car, whilst in our care, that are unrelated to any work we have done. For example, airbag lights (where the interior has not been removed) and engine light illumination. In these events, we will inform you as soon as possible.
3.9 Paintless Dent Repair NI will not be held responsible if work cannot be completed due to previous repair work, undisclosed information, or factors that could not be reasonably foreseen or prevented. Paintless Dent Repair NI will not be held responsible for any subsequent loss caused by work not completed within the originally agreed timescale, nor will you be liable for compensation.
3.9.1 Vehicles park outside Paintless Dent Repair NI studio do so at the owner's risk, whether during the day or overnight.
BOOKINGS, PAYMENTS, AND CANCELLATIONS
4.1 At the time of booking, a deposit may be required at a sum of payment up of £75.00. This can be made by bank transfer, or credit/debit card or cash. If payment is not received within a reasonable time, the dates will be offered to other clients.
4.2 You may amend the date, or cancel your booking, and receive a full refund, up to 7 days before the date of the booking. This date will be stated on the invoice supplied for your deposit. After this date, no refund will be offered, and the deposit cannot be transferred to another date. To make a new booking, a new deposit will be required.
4.3 Payment of the balance due will be required on the day of completing the work. There are no exceptions to this. Payment can be made by credit/debit card, cash, or by bank transfer in advance (cleared funds must reach our account before your vehicle will be released).
4.4 Where work is being carried out to correct a problem caused by a Third Party, Paintless Dent Repair NI respectfully require that you make full payment upon completion of the work, and it is your responsibility to reclaim your costs from the Third Party.
4.5 Paintless Dent Repair NI reserve the right to put correct any repair work we have carried out that the customers deem unsatisfactory.
4.5.1 If a customer deems repair work by Paintless Dent Repair NI as unsatisfactory or not up to the standard they expected and refuses to comply with 4.5 and then proceeds to have any repair redone via another repair shop they forfeit their right to compensation of any and all financial loss they may incur by having the vehicle repaired at that shop.
4.5.2 Paintless Dent Repair NI match vehicle paint colours as best as possible for SMART repairs. On occasion, there may be small differences in the final finished colour shade as we are only repairing a small/medium area, and you the customer accept small differences may occur.
By making a booking, you agree to all the terms and conditions set out here.